Refund Policy

Effective Date: October 8, 2026

Legal operator: MOONCODE LTD · England and Wales · 17158918

This policy applies to Sakar Pro subscriptions and Sakar Practice software purchases. Sakar Pro card payments are processed by Paddle as Merchant of Record.

1. Refund Window

Request a refund within 24 hours of payment to receive 50% of the amount paid. After 24 hours, we do not offer a voluntary refund. This policy does not limit any refund or cancellation rights required by law or provided by Paddle as Merchant of Record.

2. Duplicate or Failed Payments

If you are charged more than once for the same subscription due to a technical error, we will help resolve the duplicate charge with Paddle or refund it where applicable.

3. How to Request a Refund

Email contact@sakar.online with your registered email, plan, payment date, and reason.

We aim to respond within 2 business days.